リーフアロハご利用ガイド - よくある質問

We have compiled a list of frequently asked questions from Leaf Aloha customers and their answers. You can check detailed information about product questions, purchase procedures, shipping, return policies, and more. It is full of support information to help you enjoy shopping with confidence.

General Questions

Q1: What kind of shop is Leaf Aloha?

A1 : Leaf Aloha is an online shop that offers Hawaiian cultural art and gift items. Our mission is to deliver the natural beauty and cultural charm of Hawaii to people all over the world.

Q2: What are your business hours?

A2 : Our online store is open 24 hours a day. Customer support is available by email only, Monday through Friday, 9am to 5pm Hawaii Standard Time.

Product Questions

Q3: What types of products does Leaf Aloha sell?

A3 : Our store carries a wide variety of Hawaiian goods, including Hawaiian T-shirts, accessories, and interior items.

Q4:What is the material of your product?

A4 : Our products are made from eco-friendly or recycled materials and have environmentally friendly manufacturing processes. Specific material information is listed on each product page.

Q5:How do I care for my product?

A5 : Instructions on how to care for each product are detailed in the "Care Guide" section on the product page. In general, we recommend storing your products in a dry place away from direct sunlight.

Q6: Are customization options available?

A6 : Yes, some products can be customized, for more information please see the "Customization Options" section on the product page or contact customer support.

Q7: What should I do if the size doesn't fit?

A7 : Currently, we do not accept size exchanges. We provide detailed size guides on the product pages and ask you to choose your size carefully before placing your order.

Questions about ordering

Q8: How to order and pay online?

A8 : You can select the products on the website, add them to your cart, and pay with your credit card or electronic payment system at the checkout.

Q9: How can I check my order status?

A9 : You can check the status of your order via your My Account page. Once logged in, go to the "Order History" section. Your order confirmation email also contains a tracking link.

Q10: How long does it take to deliver the product?

A10 : Normally, we ship within 2-7 business days after production is completed, and delivery time varies depending on your region. Please see the delivery information page for details.

Q11: Can I ship overseas?

A11 : Yes, we ship internationally. However, shipping costs and delivery times vary depending on the country.

Q12: What is your return and exchange policy?

A12 : You can return or exchange unused products within 7 days of receiving the product. Please see our return policy page for information on how to return or exchange products.

Other questions

Q13: Do you provide gift wrapping?

A13 : At Leaf Aloha, we place great importance on the environment and use simple packaging. Therefore, we are currently not offering gift wrapping services.

Q14: Please tell me about the products available at your stores.

A14 : We only operate an online store, but we sometimes hold pop-up stores for a limited time. We post the latest information on our website and social media.

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For any questions or further information, please contact us at info@leaf-aloha.com .